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Submitting an Eaton surge warranty claim
Your home's electronics and appliances are protected with Eaton's connected equipment coverage.
Eaton’s complete home surge protectoris UL 1149 fourth edition-listed and provides ultimate surge protection for your sensitive electronics from internal and external surges.
Depending on the model of Eaton surge protection your purchased, your warranty provides either $25,000 or $75,000 of coverage.
Device Type |
Product Model |
Device Warranty |
Connected Equipment Coverage |
Surge Module |
BRPSURGE10, BRNSURGE10, CHPSURGE10, CHNSURGE10, CLNSURGE10 |
3 Years |
Up to $10,000 |
Surge Breaker |
BR230SUR, BR250SUR, CHN230SUR, CHN250SUR | 5 Years |
Up to $25,000 |
| Surge Brick | CHSPT2SURGE10 |
10 Years |
Up to $50,000 |
CHSPT2ULTRA |
Lifetime |
Up to $75,000 |
If a surge event occurs in your home and damages any connected electronic equipment, you can file an Eaton Connected Warranty Claim.
To get started with your warranty claim, contact the Eaton Quality Department by emailing QualityDeptLincoln@eaton.com or calling 1-217-732-3131.
When you submit your claim, we will need the following supporting documentation and items:
Once your claim is approved, Eaton will provide a new surge protection device. Please contact an Eaton Certified Electrical Contractor to have your device professionally installed. The Eaton Certified Contractor Network (ECCN) connects you with your local licensed residential electrician trained by Eaton with the latest best practices and product technology.
